ABSTRACT
When an automated call scheduler is not available, a case ownership model is an alternative approach for case management. This chapter describes the case ownership approach for part of a national study of young adults. It compares the case ownership approach to the automated call scheduler approach. Strengths and weaknesses of the case ownership approach vis-à-vis the automated call scheduler approach are identified. The chapter compares the effectiveness of the case ownership approach against the automated computer-assisted telephone interview scheduler approach using three metrics: the number of call attempts per case, variability in the timing of call attempts, and the number of calls per interviewer hour worked. The case ownership approach can be implemented successfully for telephone interviewing through rigorous analysis of paradata throughout data collection and interventions to ensure that cases are worked consistently.
