ABSTRACT
The present study has been theoretically underpinned by the job demands-resources model. According to one of the model’s premises, long-term emotional job demands result in poorer mental health for workers, whereby job burnout plays a mediating role. The negative impact of the workload is buffered by the personal resources of workers. In order to verify the model, double measurement longitudinal tests have been carried out. In the study, both the direct effect of emotional job demands (T1) on depression (T2) and the mediating role of job burnout (T2) and personal resources (T1) have been tested. Emotional job demands were measured by two indicators: the job requirement to establish close interpersonal relations and the requirement to hide emotions at work. The indicator of personal resources was confidence in personal self-efficacy.
