ABSTRACT
The emergence of competences management is one of the evolutions of work. In France, as a result of political and economic crises, the initial link between work, competences, and organizations gradually became loose as human resource policies focused more on saving employment than on studying work organizations in response to the failure of Taylorian models. This chapter shows that French ergonomics help in focusing on activity as a way to grasp the work contexts and thus lead to a better understanding of skills at work through an empirical research in Enedis. To deal with these deep evolutions, Enedis engaged in a large transformation of its two main technician jobs to create a new and unique job of versatile technician, skilled on both aspects of network and service. The chapter presents the way Enedis dealt with the strategic challenge of defining the activities and required practices of the new versatile job.
