ABSTRACT
Inter-organizational integration of information systems is nowadays characterized by immanent changes of existing partnerships and responsibilities. Because of increasing dynamics in collaborations like Architecture, Engineering & Construction (AEC) projects, business processes and information systems need to be more adaptive, while the risk of failures and exceptions upraises. Exception handling is discussed in literature, but seems to be too complex, misunderstood, insufficiently documented, or inadequately tested. Generalized or generic concepts and procedure models for exception handling are hardly existent. In this paper we derive a reference model for exception handling in collaborations. Based on different perspectives on the term “exception”, several research aims are discussed and subsumed in a morphologic box. Further on, different approaches of exception handling are determined. Based on these results, an exception handling reference model is established and described.
