ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book provides a broader range of technology-operations knowledge to help meet the information needs of IT professional. It covers the areas such as, IT management, data center management, application infrastructure and operations, enterprise network management, desktop computing, equipment asset management, customer support operations, quality control & computer security, and contingency planning. The book then focuses on the help desk industry. It also deals with some challenges by providing methodologies and solutions for integrating new applications into existing, complex, multiple-platform computing processing environments. IT operations managers are responsible for the acquisition and maintenance of the assets under their control. These assets include both IT hardware and software, ranging from PCs and printers to main-frames and large enterprise-wide purchased applications. To remain competitive, organizations must acquire and use information technology resources effectively.
