ABSTRACT
This chapter addresses the important issue of interpersonal skill development within the information technology (IT) organization. According to a nationwide survey developed by RHI Consulting, nearly three out of four executives believe that IT professionals with effective interpersonal and communications skills are scarce. To fill this void and become the type of employee or consultant that managers need, data center professionals should consider taking stock of their skills, making adjustments when needed. One of the most important accomplishments is to earn the respect of end users. To help users become comfortable with technology — and with data center personnel — there are several steps data center managers can take: listening, validation, availability, and tact and honesty. To enhance performance, data center managers also need to learn how to communicate effectively with top management. This is where many data center professionals have an excellent opportunity to demonstrate their value to the company.
