ABSTRACT
The Post Installation Technique (PIT) is designed to be used by people with little technical or human factors knowledge to provide a client-centred evaluation of a recently installed Electronic Assistive Technology (EAT) application. The EAT is increasingly used to enable older and disabled people – clients – to live independently in their own homes. Clients’ are assessed on their ability to perform routine daily activities, such as eating, bathing, and moving around, to determine if EAT could help them. The structure and purposes were made clearer to the clients by revising the preamble for the PIT. Most EAT service providers routinely reassess clients approximately six months after installation. One service provider has already expressed interest in using the PIT as part of this reassessment. Although clients should ideally be randomly selected, opinionated and loquacious clients tend to provide more extensive feedback on the EAT and the PIT, which helps to improve both.
