ABSTRACT
Video-mediated communication (VMC) constrains our ability to use nonverbal cues and this is often a consequence of video system set-up. For example, camera placement means that the normal modulations of eye-gazing behaviour are impossible. Misinterpretation may be one factor that helps to explain why it is more difficult to promote trust in VMC. However, even when systems are of high quality VMC often distorts or attenuates visual information, which can result in nonverbal behaviours being ignored or lacking in communicative purpose. This review discusses the effects that technological constraints have on nonverbal behaviour and how this impacts upon the message being conveyed. Trust can nevertheless be increased by allowing users to meet up face-to-face beforehand. The nature of university teaching and the multinational business climate means VMC is and will continue to be an important part of communication. The technological issues mean that it is unlikely to ever replicate face-to-face communication fully.
