ABSTRACT
Inclusive/Universal Design standards and guidelines are widely promoted to aid in the design of electronic devices for use by people with disabilities. Heuristic analysis is a method that has traditionally involved judgment of user interfaces according to recognized usability principles or “rules of thumb”. The subjective evaluations of five evaluators were aggregated at a full-day session in which all of the results for all eight resources were discussed. A number of problems were found with the resources examined, from the point of view of designers who are charged with implementing inclusive/universal design requirements. The heuristics used could be applied (and modified if necessary) to the analyses of other design resources beyond the universal/inclusive design fields. The development of a set of heuristics to support the evaluation of design resources has proven to be useful in designing subsequent research methods for field studies of design in practice.
