ABSTRACT
Covid-19 pandemic is a disaster that has an impact on providing challenges to adapt to the tourism industry in the world, including in Indonesia. This study examines how the tourism industry in Indonesia adapts by managing tourism businesses that follow health protocols, one of which is by making changes to standard operating procedures. In-depth interviews were conducted on 23 tourism businesses in Indonesia with a business background in the fields of accommodation, restaurants, tourist attractions, and travel (including tourism transportation businesses). This study found that hygiene and safety factors in standard operating procedures were carried out by the tourism industry in Indonesia by adopting several regulations, including WHO-UNWTO protocols, government policies, and industry agreements.
