ABSTRACT

Facing great pressure of “double first-class” competition, universities in China must enhance the service experience and sense of happiness and belonging of teachers and students. The main reason for this is the lack of integration of online and offline services. The main methods are as follows: building an information platform of a one-stop online service hall, synchronous construction of mobile applications, full sharing with relevant data of university information systems, vigorously promoting the settlement of various business processes, building and making good use of service evaluation function, carrying out process reengineering or optimization, building a one-stop offline service hall, and promoting an online and offline combination. Huazhong University of Science and Technology has established an online one-stop service information platform—The Online Service Hall—and offline one-stop service place—Teachers and Students Service Center—and organically combined the two. The total service items have reached more than 400, and the service experiences of teachers and students have been significantly improved.