ABSTRACT

The dynamic improvement in banks and other financial provider obligated BAHRAIN COMMERCIAL FACILITIES COMPANY (BCFC) to implement the concept of Business Process Re-engineering (BPR). This was to provide innovative product and services and decrease the gap between BCFC and other banks or financial service provider. This research's object is to evaluate the impact of BPR on business performance and discover how BPR will affect (cost, quality, and time cycle) of products and services provided. Data obtained from secondary and primary sources, and analysis done through simple percentage analysis and regression analysis. This research concludes that BPR is not risk-less, and failed to be perfectly implemented to the following reasons: lack of executive leadership, and organizational resistance.