ABSTRACT
The purpose of this study was to look at the impact of resilience and burnout on hotel employees’ turnover intention, using work-family conflict as a mediator. A total of 78 hotel employees were questioned. Data were collected using a self-administered questionnaire. Work-family conflict and turnover intention are used as exogenous variables, whereas resilience and burnout are used as endogenous variables. Structural Equation Modeling-based Partial Least Square is used to analyze data. Work-family conflict has a negative impact on resilience, but not on turnover intention; burnout has a significant impact on work-family conflict and turnover intention; and work-family conflict has a significant positive impact on turnover intention. Work-family conflict, as an intervening variable, has an indirect-only mediation effect on turnover intention, as well as a complementary mediation effect on burnout to turnover intention. These findings provide insight into the hotel's employee situation as well as recommendations for human resource management.
