ABSTRACT
This chapter covers responsible AI for automatic speech recognition. It discusses the relevant features of responsible AI and how it has an impact on speech analytics. It also incorporates how speech analytics has an impact in the current world and how responsible AI can help. One such domain where speech analytics can help is customer experience. Organizations generally record their customer calls to gain specific insights and get feedback from the customer. With this kind of information, the organizations get to know what steps to take next and how to improve customer retention and many other things. The chapter gives a proper idea of automatic speech recognition and the different domains it can be used in, along with the reach of RAO in speech analytics and how different features of responsible AI can enhance automatic speech recognition. The chapter can help the reader get a better understanding of automatic speech recognition and how responsible AI is applied to it. After reading this chapter, the reader will have an awareness of the capabilities of responsible AI and more about automatic speech recognition.
