ABSTRACT
Root cause analysis (RCA) can and should be applied to any subject matter, which requires an in-depth investigation into finding out the real reasons for the occurrence of a particular situation. In our first chapter, we have the veteran RCA facilitator, Robert J. Latino, explaining the applications of RCA to everyday issues. While he guides us on the proper execution of an RCA, he also demonstrates how easily the methodology can be applied. He recounts an RCA that his 11-year-old daughter performed on bullying and uses this example to establish the methods used on developing an RCA.
