ABSTRACT
The construction industry is committed to improving whole-life performance and minimising waste in building delivery and operations. The construction industry continues to explore Lean and now the digital twin concept from more productive cross-sectors. For the construction industry, digital twins can be seen as a natural maturity of Building Information Modelling (BIM). Digital twins promise to generate value by utilising an estimated 95 percent of unused data over the lifecycle of constructed assets. The operations and maintenance phase, where facility management (FM) falls, is the most prolonged and costly building lifecycle phase and the most important to optimising built assets‘ whole life value. This paper applies Design Science Research to propose a Lean strategic FM service model based on the digital twin. The proposed model provides built assets as hubs for Lean strategic service and insight by optimising facility information management value via a digital twin that integrates strategic facility management, Lean visual management, Lean control, Lean problem identification, and continuous improvement toward core business insights leading to productivity and operational efficiency. The findings of the paper motivate novel research on Lean and digital twin-enabled strategic facilities management.
