ABSTRACT
The Industrial Revolution's extensive digitization and dynamic development of technologies not only lead to new business models and financial growth but also affect how well employees work in businesses. In the past ten years, the German effort known as Industry 4.0 has gained international recognition.
Industry 4.0, often known as the Digital Revolution, is transforming how people work and interact with businesses and customers, which implies that the banking industry is not exempt from this shift. However, as with any industrial revolution, Industry 4.0 has an impact on the banking industry's employee performance as a result of this change.
This chapter's objective is to evaluate and ascertain the effect of Industry 4.0 on worker performance in the Indian banking industry. The banking industry in India was chosen as the target industry, and the target population was made up of senior-level employees who possessed Industry 4.0 technological know-how, including managers from first-level to top-level positions, as well as subordinate employees who worked under first-level managers' supervision.
A matrix-based survey questionnaire with a five-point Likert scale, from “strongly agree” to “strongly disagree,” was used to gather the results. IBM SPSS Statistics was used for the data analysis procedure.
The results of this study demonstrated a significant relationship between Industry 4.0 and employee performance in India's banking industry. Additionally, the results gained offered early proof that Industry 4.0's new technologies may assist India's banking sector in solving several issues and obstacles, including lower revenues, higher expenses, and unorganized processes.
