ABSTRACT
Every software vendor uses tools for managing transactions with customer. perceived quality is customer satisfaction criteria with overall system quality. In software metrics terminology, general definition of perceived quality is the logical feel of the system lying between system assurance and product(s) reliability. We would like to propose a model for perceived quality as a customer point of view measured using Weibull distribution. Our study is not limited to defects but including all the transactions involved. We are considering intensity, time between requests, active number at any point 18of time, and timeline of each transactions. The distribution can reveal the quality perspective and focus areas for improving the perception.
