ABSTRACT
Employees’ behavior is a result of their personal characteristics as well as the work environment. In this regard, operational culture plays a vital role as it refers to the atmosphere for developing operations and commitment of individuals and the collective. It allows understanding employee’s work-related behavior which is debated in organizational behavior literature since late 1960s. In this chapter, we discuss social flexibility in relation to routine tasks and examples of deviations which appear in their performance in industrial settings. We also present the reasons and consequences of their occurrence or recurrence. Finally, we refer to deviation origins which lead us to open the discussion on the variability of behavior that affects industry safety through the dynamics in human factors.
