ABSTRACT
The Hotel Industry is booming with the increase of tourism around the world. With many hotels opening up, there will be an increase in competition and pressure to maintain their standard performance and keep up with the current trends. Automation and machine industries have been integrating new technology and revolutions for business development with digital technological aspects in recent decades. The hotel industry uses various innovative methods to provide specialized customer service and advance. The hotel industry, which has adopted many innovative methods for providing satisfying customer service, has advanced its entire system with the adoption of many comfort-defining advancements. The hospitality industry is enhancing and adapting new modern technology and digital aspects in hotel operations. This chapter explains the importance and disadvantages of AI in the hotel industry and also focuses on why AI can revolutionize the whole industry. The chapter also explains about the concepts of biasness, which may happen due to artificial intelligence (AI).
