ABSTRACT
Artificial intelligence (AI) and robotics technology are disrupting every industry, transforming traditional business practices, and delivering services. Technologies like machine learning analyze big data to learn human behavior and patterns to make informed decisions to improve customer service experience. AI technology has impacted the hospitality industry through guest data analysis and robotics for providing various services quickly and efficiently to optimize customer satisfaction. The Healthcare industry, too, has been transformed by using AI technology to study patients’ medical data and robotics in administration and surgical workflows for better direct patient care. This chapter explores the various usages and applications of AI and robotics in hospitality and healthcare. Furthermore, discuss the AI impact on the medical tourism industry.
