ABSTRACT
The methodology of identifying the scope, risks, and ways of handling artificial intelligence (AI) would differ almost in each sector. The analysis would take a few service sectors into account, recognize the problems that AI may pose, and explore possible solutions. This would include studying the reach of AI in Hospitality, Tourism, Healthcare, Banking, and Education verticals. Research on how the technology impacts or may impact each vertical positively and negatively would be conducted. The service industry focuses on customer satisfaction. While AI can have some beneficial benefits in the various industries of the service arena, it also has the potential of several risks attached. In order to negate or at least reduce these risks, specific parameters will have to be identified and implemented while putting AI into use. Ensuring that these smart systems for specific tasks will need to be in place, but a certain amount of control will have to be exercised so that the smartness of the system does not overpower human capability. This would include strategic decisions involving where and to what extent machines would be used to deliver service to customers. The most critical tasks would need to be addressed through a structured and well-defined approach. Identification of risk can be developed into an art and be used for AI as a concept.
