ABSTRACT
This chapter acknowledges the human-centred origins of healthcare, its changing identity in the face of modernisation, and its quest for greater efficiency. In this chapter, we discuss the unique role that designers can play in returning the focus to healthcare consumers and to help navigate various tensions that exist, such as the tension between frontline innovation and organisational risk management. We present the linkage between the academic design and clinical improvement communities in Queensland through the formation of the Healthcare Excellence AcceLerator Bridge Lab. We describe how design partnerships helped us navigate challenges typically faced by clinician–consumer teams and share these outcomes.
