ABSTRACT
This chapter offers two email excerpts – modifications to the letters that a daughter wrote to the care teams after her father attended hospital and, eventually, rehabilitation, owing to his complex health needs. The letters detail the struggles of advocating for a patient-centred approach to facilitate daily living and the view of the care recipient as someone capable of progress. Also, it speaks of the need to involve the care recipient and family in strategic planning and home visitation before discharge. The daughter wrote to health administration and management teams to support quality care improvement. However, the first letter was unanswered by the care facility, and the healthcare administration deflected their obligations and responded in a cursory way to the second letter, stating that the staff always sought to act in a patient’s best interests.
