ABSTRACT
The daily roles a manager fulfills within an organization are numerous and diverse. Although certain skills, such as emotional intelligence and communication, are innate for some managers, many, including staff management and oversight of personnel performance issues, must be learned. Central to managing people is the theory of emotional intelligence. This concept is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth. In the field of laboratory animal care, it is not unusual for employees to advance through the ranks without formal training in the skills necessary to be successful managers. However, it is essential that managers receive training to support success in fulfilling their new roles and responsibilities. A significant amount of information has been shared about attributes of an effective manager, yet it is equally important to understand the composition of employees.
