ABSTRACT
E-government provides government-related information and services to citizens via Internet and non-Internet applications. The main purpose of e-government is to build a government that exists everywhere and is ready to serve at any time. Al-Solbi and Al-Harbi explored key e-government policies and factors that contributed to the success of e-readiness assessment from the perspective of some of the public and private organizations in Saudi Arabia. This chapter presents a review of the available literature on the topic of e-government adoption. E-government is a prominent concept today in both popular and academic discussions on governance reform. The chapter analyses the extent of awareness among Saudis in using e-government services. It identifies the main factors that may inhibit the use of e-services in government organizations. E-government supports broad public sector reforms and good governance through the introduction of innovative and sustainable applications of information communication technology (ICT) within government administrations, for enhanced interaction with citizens and the private sector.
