ABSTRACT
Knowledge management may seem like a mysterious term to many, but its roots are deeply entrenched in a variety of disciplines, including organizational behavior, human resources management, information technology, cognitive psychology, anthropology, sociology, education, and others. Knowledge management refers to how best to leverage knowledge internally and externally. In other words, it deals with creating a process for generating value-added benefits from an organization’s intellectual assets. Even though the term was coined in the early 1980s, the underlying principles really weren’t adequately conveyed until the mid-1990s when Web-based and intranet technologies were becoming more commonplace in organizations. These technologies enabled the bridges to be built across the isolated islands of knowledge 4often siloed in organizations. However, even before these enabling technologies existed, knowledge management had been done for eons, especially considering the use of storytelling as a means for sharing and transferring knowledge.
