ABSTRACT
A confluence of trends is beginning to change the way organizations and countries treat their most critical knowledge and people with the skills to use specialized knowledge:
■ 62Aging “baby boomer” demographic trends in the U.S. and other developed countries
■ Increased migration of experienced specialist workers (e.g., nurses) from less-developed countries to developed countries
■ Globalization of services
■ Low pipeline replenishment rates contribute to the need for retaining knowledge at organizational and national levels
