ABSTRACT
SUMMARY Rapid advancing technology and customer demand for sophisticated services are driving the global telecommunications environment into fully competitive and multi service providers environment. To cope with this new environment successfully, open network and open telecommunication management are essential. Telecommunication management is becoming more and more important to realize flexible and dynamic telecommunication services. This paper first gives a view of the new environment in the telecommunication industry and discusses the direction to be taken by service providers. Then, a concept of multi-domain management is proposed to meet a dynamically changing environment. Finally, the paper describes the subjects for the development of telecommunication management system and suggests that a competition based on harmony between the users, service providers and vendors is needed to make customers satisfied with telecommunication services.
key words: telecommunication management, service provider, open network, management system, interface, multi-domain management, business process, platform, common application
