ABSTRACT
Discussions about resilience often fetch up on the shoal of procedures * – prescriptive, feed-forward guidance. This is unfortunate because resilience is about a great deal more than procedures. In addition, the issue of procedures is often contested and acts as a ‘black hole’ sucking in all our attention and energy, while leaving little for other important areas of concern. This chapter discusses procedures in four parts: what baggage tends to accompany procedures; what is bad about procedures; what is good about them; and how procedures might be designed to support or even enhance resilience, instead of degrading it.
