ABSTRACT
Throughout these pages, the writers have first sought to appreciate the behavioural nuances of those who try to influence clinical work from a distance, and people who carry out everyday clinical activities in practice. They have also sought, second, to examine how these two worlds interface. And third, they have sought to redress a challenge that faces not just those in health care, but everywhere else: to what extent can the blunt end, representing work-as-imagined (WAI), and the sharp end, representing work-as-done (WAD), be reconciled?
