ABSTRACT
This chapter presents a new model, The House of Knowledge Excellence, as a comprehensive framework for knowledge management (KM) programs, which is based on benchmarking and experience of the biopharmaceutical industry and beyond. This model can be used to educate and build awareness of the benefits of a holistic approach, and also leveraged as a gap analysis tool for current KM programs to enable them to deliver additional value. Research has proven that knowledge management programs that are focused on delivering targeted business results or outcomes are more likely to be both successful and sustainable. The chapter illustrates how the individual elements of the house relate to each other and will provide more insight and examples for each element. The pillars, as depicted in the House of Knowledge Excellence are key structural aspects within the framework; it should be recognized that applying KM practices alone would not guarantee a successful outcome.
