ABSTRACT
Currently, companies have countless procedures, operational rules, or task instructions that do not do justice to the diversities and difficulties experienced by workers while executing their activities. In most of situations, the social actor responsible for creating the procedures is far from the reality experienced in the field. One of the causes of that disconnection between what is written and what is real is the absence of spaces of discussion at work that allow the sharing of knowledge or the possibility to externalize strategies and actions that can be used when managing the difficulties in the field (Rocha et al. 2015).
