ABSTRACT
By using Information Communication Technology (ICT) tools and applications, the Internet, and mobile devices to support good governance, government agency and department initiatives strengthen existing relationships and build new partnerships within civil society. These are known as e-government initiatives. As with e-commerce, e-government represents the introduction of a great wave of technological innovation, as well as government reinvention. It represents a tremendous impetus to move forwards in the 21st century with higher quality, cost-effective government services and a better relationship between citizens and governments (Ndou, 2004, Fang, 2002). Many government agencies in developed countries have taken steps towards Web and ICT use, thereby making all local activities coherent on the Internet, widening local access and skills, opening up interactive services for local debates, and increasing the participation of citizens in the promotion and management of territory (Ndou, 2004, Graham and Aurigi, 1997).
