ABSTRACT
Given the importance of collaboration in the construction industry, the perspective of emotional intelligence is almost completely absent from construction project management articles and literature. In many other industries collaboration, co-working and co-creation are recognized as common practices to create customer value.
As a crucial soft skill required for efficient collaboration, the role and benefits of emotional intelligence should be investigated and clarified especially when Big Room methods are applied increasingly in construction projects. The purpose of this paper is to test and verify a framework for the assessment of Big Room facilitator’s emotional intelligence to improve the performance of Intensive Big Room (IBR) process during the design phase of construction projects.
This study aims to take the performance of the IBR into new level by studying the effects of the emotional intelligence in the co-creation process. The findings indicate that the application of emotional intelligence methods in facilitation immediately improved the performance of the social processes in interdisciplinary collaboration. Furthermore, the participant motivation and stakeholder satisfaction were increased when emotional intelligence methods were included to the facilitation process of IBR process.
