ABSTRACT
This chapter examines the interaction as the construct of interest, formally modeling it from several perspectives, and noting how implications for training the humans and specifying the technology can then be articulated. It identifies the contributions of a variety of domains including models of organizations, work, teams, and specific information processing mechanisms. Exchange of information and direction of action are generally recognized as the purpose of automation interfaces, but is only part of effective communication and coordination. Creating effective human–automation interaction within an organization from the autonomy perspective requires an intersection of technology design and policy. Inappropriate reliance on automation is often described as a human error without attributing the same fault to the machine subordinate that a human subordinate would receive. The choice of representation in designing human–automation interaction, then, focuses on the concepts, ideas, and images used to frame the work and environment.
