ABSTRACT
A great deal of research has been published recently by authors that systematically contribute to the scientific domain that deals with the management systems integration phenomenon. This paper aims at reporting the latest efforts to overcome the shortcomings detected in the first version of the Integrated Management Systems-Maturity Model (IMS-MM) by presenting the results collected from a Delphi panel. This Delphi study aimed at rating (according to an importance scale) several potential indicators/metrics that may be suitable to assess the efficiency of integrated management systems by further incorporation into the existing IMS-MM (back office component). The results suggest the existence of several “clusters” each encompassing various indicators/metrics grouped into 11 levels according to its importance aiming at the monitoring of integrated management systems.
