ABSTRACT

Outsourcing is often compared to a marriage. Each is a relationship in which both sides can benefit substantially. Yet both relationships have inevitable friction and conflicts. The key to success in both affiliations is for the parties to keep in mind the interests and desires of the other, and to try to please each other, and to resolve conflicts in a civilized way. The one difference is that marriages are intended to continue “until death do us part,” whereas all outsourcing contracts have defined termination dates, which of course can be extended.