ABSTRACT
The development and automation of new processes seem to hold dominant focus. Some suggest following the mantra of first designing the new processes, then automating them. Others suggest automating first with ERP templates, and then reengineering further after the new system is installed. There are more than enough true believers, bigots, and demigods for any and all alternatives. The key point this writer has been trying to raise is that processes — in whatever sequences — are secondary. It is the results that count. Focus first and foremost on the overall business result that is needed. Insist that all actions contribute directly to achieving the significant economic outcome — the result! Then, following process best practices will get you where you need to be.
