ABSTRACT
Chapter 22 identified two missions for process improvement: (1) process evaluation and (2) process redesign. This chapter describes industrydeveloped process tools that support the first mission, evaluating supply chain processes. The two tools have assembled “best practices” in SCM. They are products from two SCM business associations, the Supply-Chain Council and the Council of Supply Chain Management Professionals (CSCMP), formerly the Council of Logistics Management (CLM). The CSCMP, in the cited quotation, supplies the reason for describing these models.
