ABSTRACT
This chapter describes the complexities of the repair and overhaul process for major capital equipment. The case touches on several issues described in the book:
The extended product
Segmentation and designing supply chains for different market segments
Shortcomings of over reliance on sophisticated information systems
Innovative linkages between suppliers and customers
Supply chain management in production operations for new products tends to be rather binary; information flows backward from the customer and products flow forward from the “digging it out of the ground” suppliers, through various tiers of transformation until it arrives to satisfy the customer need. Maintenance, repair, and overhaul (MRO) operations are different. This case study covers the supply chain issues of a multinational
organization that is a leader in the field of repair and overhaul of large gas turbines.
