Basics of Quality Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Definition of Quality Total Quality Management The 7 Quality Control Tools Summary

doi:10.1201/9781420025767-9

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Basics of Quality Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Definition of Quality Total Quality Management The 7 Quality Control Tools Summary

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ABSTRACT

Definition of Quality There are many definitions of quality in use. Juran, a famous teacher in the field of quality, states that there are two dominant meanings to the word quality. They are:

1. Quality consists of those product features which meet the needs of customers and thereby provide product satisfaction.