ABSTRACT
Interviews, in contrast, give the analyst the opportunity to sit down face to face with the affected people, investigate their opinions, feelings, and goals, observe nonverbal behavior, and probe for additional feedback. Interviews can be used in virtually any stage of the system development life cycle. Interviewing is often one of the first tasks performed during the information gathering and problem definition stage. Interviews are often performed as part of conducting a survey. The organization chart is a good starting point. Interview the responsible manager first, get an overview of the problem, request the names of the people who know the details, and request permission to interview them. Interviews are excellent tools for achieving user involvement in the system development process and for verifying information collected using other tools. Interviewing is time consuming and costly. Its effectiveness is a function of the interviewer’s skill.
