ABSTRACT
Anecdotally, we might hear someone say that if Mary ever left the organization, we would be in trouble. There are many Marys in an organization, and this thought often permeates most of the organizations in existence. Mary might be the only person who knows some specialized knowledge important to the organization, or she might be the only person who knows the ins and outs of getting something done. Or even better, Mary’s claim to fame is that she knows who to go to for getting your questions answered.
