ABSTRACT
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Adopting Groupware in Context . . . . . . . . . . . . . . . . . . 218
Technical Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . 219
Communication Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Conferencing Tools:Voice,Video,Text . . . . . . . . . . . . . . . 220
Blogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Coordination Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Meeting Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Group Calendars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Awareness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Information Repositories . . . . . . . . . . . . . . . . . . . . . . . . 224
Repositories of Shared Knowledge . . . . . . . . . . . . . . . . . 224
Wikis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Capture and Replay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Social Computing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Social Filtering, Recommender Systems . . . . . . . . . . . . . . 225
Trust of People via the Technology . . . . . . . . . . . . . . . . . 225
Computer-Supported Cooperative Learning . . . . . . . . 225
Integrated Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Media Spaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Collaborative Virtual Environments . . . . . . . . . . . . . . . . . 226
Collaboratories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Conclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Computing and communication technologies have provided us with useful and powerful information resources, remote instruments, and tools for interacting with each other. These possibilities have also led to numerous social and organizational effects. These tools are of course just the latest in a long line of modern technologies that have changed human experience. Television and radio long ago broadened our awareness of and interest in activities all over the world. The telegraph and telephone enabled new forms of organization to emerge. The new technologies of Computer-Supported Cooperative Work (CSCW)1 are giving us greater geographical and temporal flexibility in carrying out our activities. They have also given us new modes of socializing.
