ABSTRACT
THE DATA CENTER’S PRIMARY OBJECTIVE should always be to provide the customer with state-of-the-art information processing capabilities. To meet this objective successfully, data center managers must have a clear understanding of the customers’ requirements. More often than not, data center managers make assumptions about customer requirements. Process improvements are generally based on what the data center management believes the customer needs or on historical customer requirements. Open communications with the customer, however, should be the foundation for ensuring overall customer satisfaction.
