ABSTRACT
CONTENTS 4.1 Introduction ......................................................................................................................52 4.2 Preparing the Ground for EFOIA .....................................................................................53 4.3 Th e Electronic Freedom of Information Act Amendments of 1996 ...................................53 4.4 Th e E-Government Act of 2002 ...................................................................................... 54 4.5 From EFOIA to E-Governance ........................................................................................55 4.6 Technical Possibilities and Issues of E-Governance .......................................................... 56 4.7 Practical Implementation of E-Governance across the United States .................................57 4.8 E-Government Services beyond the United States .............................................................59 4.9 Conclusion ....................................................................................................................... 63 References ................................................................................................................................. 64
4.1 Introduction Among a few commentators in the 1980s, and among many in the 2000s, questions were raised about whether the computers on which bureaucracies had fl ourished would, in turn, either improve or actually transform government services to citizens. A number of commentators began to notice that online service was more convenient to consumers, and this would also apply to the public sector.
