ABSTRACT
Knowledge management (KM) implementation is as diverse as the individuals and organizations that make up business, government, and education around the world. For this discussion, let us assume a mid-sized organization with resources to implement organizational and technology KM initiatives throughout the organization. This chapter focuses on personal knowledge involved in doing the work of a business and people-based tacit knowledge transfer for the purpose of promoting
How Does Knowledge Management Serve Business-Learning Needs? ...........325 Working with Subject Matter Experts (SME) ....................................................326
