ABSTRACT
Anthropomorphism is the extent to which human-like qualities are attributed to an object or thing by system designers or users. Etiquette is the set of accepted behaviors for a particular type of interaction in a particular group context. In this chapter, we explore the role of anthropomorphism in the design of robots (features and functionality) on human user etiquette expectations. We focus on service robots in hospital environments. A hierarchy of levels of anthropomorphism is presented along with advantages and disadvantages of speci£c robot features relevant to patient perceptions of social capability.
