ABSTRACT
Why write a book about human-computer etiquette? Is etiquette a concept that is relevant when dealing with things that are not humanthat are not even living beings? Typically, we think of etiquette as the oil that helps relationships run smoothly and soothes human feelings. e use or absence of etiquette impacts how participants feel about the interaction, their likelihood of complying with requests, and the quality of the long-term relationship between participants. However, computers do not have feelings and do not “feel” their impact on others. Computers have not traditionally concerned themselves with relationships, therefore why should etiquette be meaningful in interactions with computers? Clearly it is because the users of computers have feelings; and etiquette, even coming from a computer, impacts how users trust, accept, and interact with even a mechanical device.
